Procurement support
FAQ & guides acheteurs
Des réponses directes sur la commande, la personnalisation, la livraison et l'après-vente — ainsi que des guides acheteurs approfondis pour les projets de mobilier de bureau.
FAQ
Questions fréquentes
Commande & devis
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 1x20GP container. To provide flexibility, we allow mixed loading of different designs within the same container.
How can I get a quotation for my project?
Please send your inquiry, Bill of Quantities (BOQ), and AutoCAD layout to our sales team via email. We will provide a detailed proposal including an optimized furniture layout, a detailed quote with product images, specifications, and CBM, and 3D renderings for main products upon color selection.
What payment terms do you accept?
We accept T/T (Telegraphic Transfer). Our standard terms are 30% deposit before production and 70% balance before delivery.
Which trade terms (Incoterms) do you support?
Our standard price terms are EXW, FOB, CIF and DDP.
Personnalisation & échantillons
Can you customize dimensions, materials, and finishes?
Yes, customization is our specialty. We offer tailor-made solutions for dimensions, materials, and finishes to meet your specific design requirements.
Do you provide samples before bulk orders?
Yes, we can provide samples for large-scale projects upon request to ensure quality and specification accuracy.
Do you support OEM or private-label production?
Yes, we offer both OEM and private-label services and have extensive experience in brand manufacturing.
Can products be supplied to meet BIFMA, EN, or other standards?
Yes, selected items can be manufactured to comply with international standards such as BIFMA, EN, and others.
Production & livraison
What is your production lead time?
Production typically takes 25-30 days upon receipt of the deposit and order confirmation.
Do you ship internationally and support installation?
Yes, we provide international shipping. While we do not dispatch on-site installation teams, we supply detailed assembly instructions with every order to facilitate setup.
Après-vente & garantie
What warranty do your products carry?
We offer a standard 5-year quality warranty. For customized products, the specific warranty period will be stated in the contract.
What should I do if products arrive damaged or with missing parts?
In this case, please send us the related photos and videos, and our QC department will come back with solutions and replacements accordingly.